Terms and Conditions

Digmenu (“we”, “us”, or “our”) provides digital-menu tools for restaurants and other hospitality businesses. Contact: info@digmenu.app.

By accepting these Terms when creating an account or subscribing, you agree to them. Business accounts are for people aged 18 or over acting for a restaurant or other hospitality business (or who otherwise have legal capacity to contract and authority to bind that business). Guests who only view a public digital menu do not create a Digmenu account. Digmenu publishes menus; it does not prepare food or process guests’ food orders.

Paddle acts as Merchant of Record and handles payments, invoices, and applicable transaction taxes. Its purchase terms also apply. Digmenu does not store full payment-card details. Review the price, taxes, billing interval, and first payment date at checkout.

If you subscribe while a Digmenu Pro trial is still running, the remaining trial days are kept. You are not charged until that trial ends. The first charge date is shown in Paddle Checkout and on Digmenu’s checkout page before you confirm. If you cancel before that date, you are not charged. Starting the trial alone never authorizes a charge.

Subscriptions are billed in advance and renew automatically until cancelled. Cancel through Billing or Paddle’s customer portal; access continues until the current paid period ends. When paid access ends without another active subscription, dashboard access is restricted and public menus are unpublished.

An overdue payment does not itself end paid access while Paddle continues payment recovery. Access ends if the subscription is cancelled. Paused subscriptions do not receive paid features.

Price increases apply only to future billing periods after reasonable advance notice and an opportunity to cancel. We will obtain consent where legally required.

Provide accurate account information, protect your credentials, and report suspected unauthorized access promptly. You are responsible for authorized users and for reviewing your published menus, prices, ingredients, allergen information, images, and translations.

You retain ownership of uploaded content and grant us permission to host, process, and display it to provide the Service. You must have the necessary rights to use it. Digmenu retains ownership of its software, designs, and branding.

Do not upload unlawful or infringing content, distribute malware, access accounts without permission, bypass restrictions, or disrupt the Service. Publish only contact or Wi-Fi information you intend to make public.

We will use reasonable care in operating Digmenu, but do not guarantee uninterrupted availability, a particular uptime percentage, or a fixed recovery time unless separately agreed in writing.

Maintenance, technical faults, hosting or network failures, third-party outages, and cyberattacks may interrupt service, potentially for several hours or longer. We may temporarily restrict access for urgent maintenance or security reasons without advance notice. We will take reasonable steps to address material interruptions.

No online service is completely secure. We will maintain safeguards appropriate to applicable legal requirements and respond to security incidents, including required notifications. A third-party attack does not automatically remove our responsibility.

Keep independent copies of your content and an alternative menu for guests during outages. Digmenu is not an archival service and does not guarantee recovery of every change. Temporary downtime does not automatically entitle you to service credits; Section 4, mandatory remedies, and any separate service-level agreement still apply.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any liability or statutory right that cannot lawfully be limited.

Subject to those exceptions, liability for ordinary negligence in breach of an essential contractual obligation is limited to foreseeable losses typical of this agreement. Other ordinary-negligence liability and indirect or consequential business losses are excluded only where legally permitted.

Where legally permitted, our aggregate liability for an event or related events is capped at the greater of €50 or the fees paid for the affected Service in the preceding twelve months. This cap is subject to all exceptions above, including liabilities that cannot lawfully be limited, and does not apply where it would unlawfully restrict recovery for breach of an essential obligation. It does not reduce an expressly promised refund.

Events genuinely beyond reasonable control may excuse affected performance only to the extent permitted by law and despite reasonable prevention and mitigation measures. This does not excuse inadequate security or remove mandatory rights.

Support is provided by email and Contact forms. No guaranteed response time or 24-hour support is included unless separately agreed.